Privacy Policy

ZAYNA FRAGRANCE is an Australian business. This policy explains what personal information we collect when you visit our website, shop with us or get in touch, how we use it, and the choices you have. We handle your information in line with the Privacy Act 1988 and the Australian Privacy Principles.

By using our website, you agree to your information being handled as described here.

Your details: your name, email address, phone number, and billing and delivery addresses.

Your orders: what you buy, return or add to your cart, and your order history.

Your account: your login details and preferences, if you create an account.

Your messages: anything you send us, such as a question or a return request.

Your device and visits: your IP address, browser and device type, and how you use our website.

Card payments are handled securely by our payment providers, and we never see your full card number. We don't ask for sensitive information such as health details.

Most of it comes straight from you, when you place an order, create an account, join our newsletter or contact us. Some is collected automatically through cookies and similar tools as you browse. We may also receive information from the services that help us run our store, such as payment, delivery and analytics providers.

We use your information to process and deliver your orders, handle returns and refunds, look after your account and reply when you contact us.

We also use it to improve our website and products, keep our store safe and prevent fraud, and meet our legal obligations.

We only use your information for these purposes, or for a closely related purpose you would reasonably expect.

If you join our newsletter or shop with us, we may send you news about new scents and offers. You can unsubscribe at any time using the link at the bottom of any of our emails. We'll still send you messages about your orders.

We may also show you ads on other websites and social media based on your visits to our store. You can opt out of this here. If your browser sends a Global Privacy Control signal, we'll treat it as an opt-out for that browser.

We never sell your personal information. We only share it with trusted businesses that help us run our store, such as our website platform Shopify, payment providers, delivery companies, and email and analytics tools. They may only use it to provide their service to us.

We may also share information where the law requires it, or to protect our business and our customers.

Some of these providers store information overseas, including in the United States and Canada. We choose providers that keep your information protected. You can read how Shopify handles your information in the Shopify Consumer Privacy Policy.

Cookies are small files that help our website work, remember your cart and show us which pages are popular. You can choose which cookies to allow when you first visit, and you can block or delete cookies in your browser settings. Some parts of the website may not work properly without them.

We take reasonable steps to protect your information from loss, misuse and unauthorised access. No website can be completely secure, so please keep your account password private.

If a data breach is likely to cause you serious harm, we'll let you know and report it as the law requires.

We keep your information only for as long as we need it for the purposes above, including our tax and accounting records. After that, we delete it or remove anything that identifies you.

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. There's no charge for this. We may need to confirm who you are first, so your details are only ever shared with you. We aim to reply within 30 days.

Please also let us know if your details change, like your address or email, so your orders always reach you.

Our website isn't intended for children, and we don't knowingly collect their personal information. If you believe a child has given us their details, please contact us and we'll delete them.

Our website may link to other sites, such as social media. We aren't responsible for how those sites handle your information, so please check their privacy policies.

If you're unhappy with how we've handled your information, please contact us first so we can put it right. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

We may update this policy from time to time. The latest version will always be on this page.

Last updated: 27 October 2026.

For any questions about your privacy, or to see, correct or delete your information, please email us at info@zaynafragrance.com.au.