Shipping & Returns

ZAYNA FRAGRANCE currently ships within Australia. Shipping is free on orders over $150. For smaller orders, you'll see the shipping options and costs at checkout before you pay.

Once your order has been sent, we'll email you the tracking details where tracking is available. Delivery times are estimates and can vary with the carrier, your location, public holidays and busy periods.

If your order is delayed, lost or arrives damaged, please email us at info@zaynafragrance.com.au and we'll help.

If you change your mind, you can return a fragrance within 10 days of receiving it, as long as it's unused, unopened and in its original packaging, with proof of purchase.

Please email us before sending anything back so we can give you the return instructions. Because fragrances can have carrier restrictions, please don't post a return until we've confirmed how to send it. For change of mind returns, the return postage is paid by you.

Your rights under the Australian Consumer Law are not limited by this policy. If an item is faulty, damaged, unsafe, significantly different from its description, or otherwise doesn't meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy, depending on the circumstances.

For a major failure, you can choose a refund or replacement. For a minor problem, we'll provide an appropriate remedy under the Australian Consumer Law. If we ask you to return an item because it doesn't meet a consumer guarantee, we'll cover reasonable return costs where required by law.

Email info@zaynafragrance.com.au with your order number and a short description of the issue. If the item is damaged or incorrect, please include clear photos where possible.

Approved refunds are issued to your original payment method. Once we've processed it, the time it takes to appear can vary depending on your bank or payment provider.

Nothing in this policy excludes, restricts or changes any rights or remedies you have under the Australian Consumer Law that can't lawfully be excluded.